FAQs

We’ve designed Woof Central to be a clean, safe, friendly place where a dog can be a dog all day long. In order to ensure the safety and health of all guests and staff, we have some information we’d like to share with you.
Are the dogs always supervised?
Yes! While your dogs are at Woof Central, they are under constant supervision, both inside and outside. We keep our dog to staff ratio small to make sure our pack play is safe and fun for everyone.
What are the requirements for daycare or boarding?

Your dogs must be current on the following vaccinations: Distemper, Hepatitis, Parvo, (DHPP or DAPP)  Bordetella, and Rabies. Bordetella (Or Kennel Cough) is not always a regular course vaccine, so make sure your vet includes it. Your dog can play at Woof Central right after receiving Distemper and Rabies vaccines, however he or she must have the Bordetella vaccine in his system for at least 5 full days before playing at Woof Central with other dogs.

Your dog must have a negative stool check within the last year with valid proof presented before dogs can enter for daycare or boarding. We can call your vet for you, or they can fax in your dog’s records if you don’t have a copy. Dogs with positive stool checks cannot be admitted for daycare or boarding.

Dogs must be at least 12 weeks of age or older. Between 12 and 16 weeks, please check with your vet before entering your dog into a daycare environment.

Dogs must be spayed or neutered over the age of 7 months old to attend daycare or board at Woof Central.

What should I bring to daycare or boarding?

No bowls necessary.
We have stainless steel bowls and a system for washing them all. Unless your dog will not eat or drink from another bowl, plan on using our bowls during your dog’s stay.

Toys
If a toy, bone or treat will make your dog’s stay that much more comfortable, by all means send it along. We will leave it in his crate or kennel for nap and nighttime use or put it in your dog’s personal bin. No sharing necessary.

Bedding
A small blanket or bed is fine for a crate or kennel suite, however understand that dogs in a new environment can chew more, or may have stool issues. If the bed is bolstered or batted and cannot be washed it is better left at home. We will provide crate pads, blankets or cots.

Food
Your dog will appreciate a familiar diet while you are away, however we do offer “house” food for a small fee. When bringing your own food, a plastic container with a scoop or individually portioned plastic bags work well for dog meals.  It’s very common for dogs new to daycare or boarding to skip a meal or two during daycare. On the other hand, some dogs burn off so much energy that they may want a mid-day meal or snack. We have our “house” food and Kong treats available.

Medication
Bring any medication(s) clearly labeled with your dog’s name and dosage instructions. There is no extra charge for administering medications.

What about Medical Care?

When you sign the Woof Central contract, you are consenting to emergency medical care in the event your pet(s) become seriously ill. We will make every attempt to contact you at the emergency phone number provided. However, if we cannot reach you, you can be assured your veterinarian, our on-call veterinarian, or The Animal Emergency Clinic will provide the best possible care for your pet(s). All veterinarian bills are the responsibility of the owner, regardless of the cause.

Daycare Pick Up and Drop Off
You can drop off or pick up a dog anytime between 7 am and 7 pm weekdays at Woof Central. A half-day is 5 hours or less, a full day, anything over 5 hours. While we do not separate our half days into strict morning and afternoon slots, you can plan your drop off time to maximize playtime. Our daycare packages make drop-offs and pick-ups extra fast!
Do I need a reservation for Daycare?
If you are new to Woof Central, please call ahead to fill out paperwork and set up a time for us to get to know your dog and evaluate his play style and abilities. If you are already a client, you are welcome to drop in to Woof Central anytime for a play date. However during busy times such as holiday breaks, or extremely hot or cold spells we can fill up. Reserve a spot when you are at Woof, call ahead of time to reserve a spot, or reserve a spot with your online access. We are always available to help.
How and why to you reach capacity?
We want to provide our dogs and their caregivers with the best possible environment for safe and fun play. We keep to industry best practices by allowing a safe square footage per dog and keeping our staff to dog ratio at an average of 1 per 15-20 dogs depending on the make up of each playgroup.
Daycare Drop off and Pick up Times

Weekday hours
Monday – Friday  7am – 7pm
Weekend Schedule
We run a modified boarding/daycare schedule on weekends. On Saturdays our dogs play hard from 8-12 with our daycare staff, then crate or kennel until our afternoon play session from 5-8. Reception is open all morning and from 6-8 pm. Later pick up times allow you to spend an extra hour at the cabin or take a later flight home.
Weekend reception office hours for pick up and drop off
Saturday, 8-12 am and 6-8 pm
Sunday 8-10 am and 6-8 pm by appointment only
Holiday Reception Closings
Our Reception area is closed on the following holidays, but while your dog is boarding here, our staff will still attend to his or her every need. Holiday closings: Christmas and New Year’s Day, Thanksgiving Day, Easter Sunday, Labor Day, Memorial Day and Fourth of July.

Boarding Pick Up and Drop Off Times

Boarding rates are determined per calendar day regardless of drop off time. Drop off anytime the day of your first stay and take advantage of daycare play. If you want to avoid additional daycare charges on your last day, pick up your dog before 10 am. After 10 am you will be charged an additional ½ day daycare up until noon, or a full day daycare if pick up is any time between noon and 7 pm.

Manners at Woof Central

At Woof Central we know that working on manners makes the day better for dogs, staff and owners alike. We will work with your dog on behaviors such as jumping up, pulling, nipping or excessive barking. Let us know how we can help you.
We have a few rules of politeness when we enter and exit Woof Central. All dogs must be leashed and in owner’s control until staff takes the dog. Be aware of other leashed dogs in the lobby and parking lot, and watch your dog carefully as Penn Avenue is a busy street.

Dog Safety Measures
Our check in and check out area is upstairs in the lobby. We will take your dog down the back stairs and bring him up the same way at the end of the day. Our double gate system ensures all of our dogs are safe, and the back entry/exit prevents dogs from having to meet unannounced at the landing of our front door.
Breed and Behavior Expectations
At Woof Central we are committed to the safety, health and happiness of every kind of dog. We build our business on improving the lives of the dogs in our care. To that end, we developed a thorough application and evaluation process for our canine clients. All dogs must pass this before entering our group play environments. A small percentage will not make it due to excessive possessiveness, territorial behaviors or fear aggression.
New Dog Evaluation

If your dog has never been in an off-leash pack play environment, you must schedule an evaluation ahead of time and we must have proof of vaccines in house before your visit. If your dog has never played with other dogs in a group, off leash, plan on at least five hours to let us get to know them. Then if everyone’s happy, he or she can stay and play the whole day. That’s why our first daycare visit is always free.
For new clients, the appointment offers a chance for our team to meet you and your dog, answer any questions you may have, and take you on a tour of our wonderful facilities if you have not seen them yet.

Continuing Pack Play Observation
After our dogs enter into pack play, our trained staff continually observes the temperaments and play styles of our pack members to address any behavioral concerns that may arise as they grow with us. Training is a life-long process for our canine friends and we work with our pack members and their families to address minor issues that might arise.
Discipline Policies
After the first day we give your dog a report card to let you know about the friends he made and our observations about his play style. As your dog becomes one of our regulars, we will let you know if we see any changes in his or her behavior and work with you if there are things you want us to watch for during group play. Dogs may need time outs during the day either in the large playroom, or separated from the group for a short time. If we are watching any behaviors or if your dog’s behavior changes, we will alert you and together we will work on any modifications necessary. If your dog becomes dangerous to staff or other dogs during pack play we will have to dismiss him or her from Woof Central. Our goal is to help owners and dogs enjoy each other to their fullest capacity. So we will do everything we can to work with you before this course of action is taken, and offer resources for further help and training specific to your dog’s needs.

Lobby Hours

Monday - Friday
7am - 7pm

Saturday
8am - 12 noon 6pm - 8pm

Sunday
8am - 10am 6pm - 8pm

Grooming Hours

Monday - Saturday
By appointment only

Directions

6315 Penn Ave. S
Richfield, MN  55423